Patient Information

Email correspondence is not permitted with doctors consulting at Hallam Medical Group, as confidential information sent over the public email network is not secure. For this reason Email is not a preferred method of communication. An appointment must be made to communicate with all doctors consulting at our rooms.

The practice will transfer patient files upon signed request from the patient to the new Medical Practitioner.
There is a small fee for this service

Under the Federal Privacy Act patients are only permitted access to medical information, which was processed on or after 21^st December 2001.

A Medical Records Access form can be obtained from the Reception staff. Access to medical records will be granted following a 21- day preparation period commencing once the request for access is lodged.

Patient satisfaction affects health outcomes, and this Practice acknowledges that patient complaints are an important source of feedback.

Under the Health Services (Conciliation and Review) Act 1987 people with complaints should try to resolve them directly with the health service provider. If a satisfactory outcome is not achieved, then the complaint can go directly to the Health Services Commissioner for action. The public may also call the office of the Health Services Commissioner at any time concerning a query or to report one. This can be done by contacting:

Health Services Commissioner
30^th floor, 570 Bourke Street
MELBOURNE VIC 3000

Phone : (03) 8601 5200  Fax: (03) 8601 5219
TTY: 1300 550 275
Email: hsc@dhs.vic.gov.au