Patient satisfaction affects health outcomes, and this Practice acknowledges that patient complaints are an important source of feedback.
Under the Health Services (Conciliation and Review) Act 1987 people with complaints should try to resolve them directly with the health service provider. If a satisfactory outcome is not achieved, then the complaint can go directly to the Health Services Commissioner for action. The public may also call the office of the Health Services Commissioner at any time concerning a query or to report one. This can be done by contacting:
Health Services Commissioner
30th floor, 570 Bourke Street
MELBOURNE VIC 3000
Phone : (03) 8601 5200 Fax: (03) 8601 5219
TTY: 1300 550 275