EMAIL POLICY

Hallam Medical Group receives a significant amount of emails and emails are checked intermittently. We do not monitor the email for correspondence to the doctors as confidential information sent over the public email network is not secure and this is not a preferred method of communicating.

TRANSFER OF PATIENT FILES

The practice will transfer patient files upon signed request from the patient to the new Medical Practitioner.

MEDICAL RECORDS ACCESS

Under the Federal Privacy Act patients are only permitted access to medical information, which was processed on or after 21st December 2001.

A Medical Records Access form can be obtained from the Reception staff. Access to medical records will be granted following a 21- day preparation period commencing once the request for access is lodged.

COMPLAINTS

Patient satisfaction affects health outcomes, and this Practice acknowledges that patient complaints are an important source of feedback.

Under the Health Services (Conciliation and Review) Act 1987 people with complaints should try to resolve them directly with the health service provider. If a satisfactory outcome is not achieved, then the complaint can go directly to the Health Services Commissioner for action. The public may also call the office of the Health Services Commissioner at any time concerning a query or to report one. This can be done by contacting:

Health Services Commissioner
30th floor, 570 Bourke Street
MELBOURNE VIC 3000

Phone : (03) 8601 5200  Fax: (03) 8601 5219
TTY: 1300 550 275
Email: hsc@dhs.vic.gov.au

COVID-19 SYMPTOMS

IF YOU HAVE BEEN EXPERIENCING ANY OF THE FOLLOWING SYMPTOMS:

  • Fever
  • Cough
  • Runny nose
  • Shortness of breath
  • Sore throat
  • Night sweats
  • chills

OR

  • have been in close contact with a confirmed case of COVID-19
  • travelled overseas

PLEASE GO & GET TESTED IF YOU ARE EXPERIENCING ANY OF THE ABOVE SYMPTOMS:

https://www.coronavirus.vic.gov.au/where-get-tested-covid-19

NO COVID TESTING DONE AT HALLAM MEDICAL GROUP